This SMS Terms & Messaging Policy (the "Policy") describes the text message (SMS) program operated by PESANET INC ("PesaNet", "we", "our", or "us"). It supplements our Terms of Service and Privacy Policy and applies to anyone who provides PesaNet with a mobile phone number through the PesaNet mobile application or website.
1. Program Name and Purpose
Program name: PesaNet Verification & Security Messages.
PESANET INC is a FinCEN-registered Money Services Business. The SMS program is used exclusively to deliver transactional security codes that confirm an action you have explicitly initiated inside the PesaNet app. We do not send marketing, promotional, or recurring messages through this program.
2. Types of Messages You May Receive
If you provide your mobile number to PesaNet, you may receive the following message types:
- Signup verification: a one-time code sent when you register a new PesaNet account.
- PIN reset: a one-time code sent when you tap "Forgot PIN" inside the app.
- Withdrawal & transfer confirmation: a one-time code sent when you confirm a cash-out, mobile-money withdrawal, or external transfer above PesaNet's risk threshold.
Example messages (codes shown are illustrative):
Your PesaNet verification code is: 123456. It expires in 15 minutes.
Your PesaNet PIN reset code is: 123456. It expires in 10 minutes. If you didn't request this, ignore this message.
Your PesaNet withdrawal code is 123456. Enter it to confirm your Lumicash withdrawal. Expires in 10 minutes.
3. How You Consent (Call to Action)
You opt in to this SMS program on the phone-number screen of the PesaNet mobile app, byticking a dedicated SMS-consent checkbox before you can continue. The screen presents two separate checkboxes. Both start unticked, and the "Continue" button stays disabled until you tick both. The SMS consent is its own checkbox, separate from acceptance of our Terms and Privacy Policy, so agreeing to our terms does not opt you in to messaging.
The two checkboxes read, verbatim:
I agree to the Terms of Service and Privacy Policy.
I agree to the SMS Terms and consent to receive SMS verification and security codes from PesaNet. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to opt out.
No SMS is sent until you tick the SMS-consent checkbox and tap "Continue." Neither checkbox is pre-ticked, consent to messaging is never bundled with any other agreement, and we do not import phone numbers from any third-party list.
For PIN-reset and withdrawal-confirmation codes, the same consent applies; each individual message is triggered by a further explicit in-app action you take (tapping "Forgot PIN" or confirming a withdrawal amount).
4. Message Frequency
Message frequency is per user-initiated action only. We do not send recurring, scheduled, drip, or marketing messages. A typical PesaNet user receives between 0 and 5 verification messages per month, depending on how often they sign in on a new device, reset their PIN, or initiate a withdrawal. Inactive users receive zero messages.
5. Cost
PesaNet does not charge you for these messages. Message and data rates may applydepending on your mobile carrier and plan. Contact your mobile carrier for details about your messaging plan and any associated costs.
6. Opt-Out (STOP)
You may opt out of the SMS program at any time by replying with any of the following keywords to a message from PesaNet:
STOPSTOPALLUNSUBSCRIBECANCELENDQUITREVOKEOPTOUT
After you opt out, you will receive a single confirmation message:
You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.
Once you opt out, PesaNet will not be able to send you SMS verification codes. You will need to either resubscribe (reply START) or use an alternate verification method (such as email) to complete signup, PIN reset, or withdrawal confirmation. Some account features may be unavailable while you are opted out.
7. Help (HELP)
For support, reply HELP or INFO to any PesaNet message. You will receive the following auto-response:
Reply STOP to unsubscribe. Msg&Data Rates May Apply.
For account-related questions or trouble receiving codes, contact PesaNet support at support@pesanet.app.
8. Carrier Disclaimer
PesaNet's SMS messages are delivered via U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Supported carriers include (but are not limited to) AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, and Virgin Mobile.
9. Eligibility and Age
You must be at least 18 years old and the authorized user or subscriber of the mobile number you provide. By providing your number, you represent that you meet these requirements.
10. Privacy
We treat your phone number and the contents of verification messages as personal data under our Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes. Verification codes are processed by our SMS aggregator (Twilio Inc., Messaging Service SID MG19d1cd0db163c9288777a82c3ca5ac4b) solely to deliver the message to your carrier.
11. Changes to This Policy
We may update this Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via in-app notification or by SMS, where appropriate.
12. Program Operator and Contact
- Program operator: PESANET INC
- Customer support: support@pesanet.app
- Privacy questions: privacy@pesanet.app
- Legal notices: legal@pesanet.app